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Cancellation and Refund Policy

TheClipEditor PRO · Last updated: October 15, 2026

This page sets out how paid plans end and when a payment is refunded. It forms part of our Terms and Conditions and should be read with them. See also our Pricing and Contact pages.

1. There is no subscription to cancel

  • Paid plans are sold as a single 30-day period. They do not renew automatically and no card or account is charged again without you buying another period.
  • So there is nothing to cancel and no cancellation fee. A plan simply ends at the close of the period you paid for, and the account returns to the free features.
  • You can stop at any time by not buying another period. You do not need to tell us.

2. Refunds

  • Paid features are unlocked immediately when a payment succeeds, and the service is delivered in full at that moment. Payments are therefore non-refundable once the plan is active.
  • This does not take away any right you have under applicable consumer protection law.

3. When we will refund

We refund in these cases, and you do not have to argue for it:

  • You were charged and the plan was not activated on your account.
  • You were charged more than once for the same period.
  • A refund is required by applicable consumer protection law.

4. Payments that fail or are charged twice

If a payment fails at the gateway, or the same amount is taken twice, that money is reversed automatically by your bank. It is usually back in the paying account within 3 to 5 working days, and no request to us is needed. If it has not arrived after 5 working days, write to us with the date, the amount and the UPI or card reference and we will trace it.

5. How to raise a billing complaint

Write to contact@drutasystems.com from the email address on the account, with the date, the amount and the payment reference. The same address reaches the Grievance Officer named in our Terms under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

We acknowledge complaints within 24 hours and aim to resolve them within 15 days, as those Rules prescribe. An approved refund is sent back to the original payment method through Razorpay, and the bank's own processing time then applies.

6. Payments and invoices

All payments are processed by Razorpay. We do not see or store your card or UPI details. A GST invoice is issued for every successful payment and is available under your account.